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- SUBSCRIPTION & PAYMENT QUESTIONS
- Q. How are payments processed?
- Q: How do I cancel my subscription?
- Q: When is the Risk-Free Trial billed?
- Q: How does the Risk-Free Trial work?
- Q: When is my account billed?
- Q: What forms of payment do you accept?
- Q: I am currently a monthly subscriber and want to convert to an annual subscription, how can I do this?
- Q: How will my payments show up on my credit card statement?
- Q: My account expires in two weeks and I wish to cancel, will I get a pro-rated refund for the unused time on my account?
- Q: I used to be a TimingLeader.com subscriber and canceled several months ago. I now want to re-subscribe, how can I do this?
- MODEL PERFORMANCE
- Q: What was your biggest drawdown?
- Q: When did you first begin live trading of your signals?
- Q: How much of your advertised performance is the result of backtesting?
- Q: What happened in 2007 that caused your results to be so much worse than previous and following years?
- Q: Your results for 2008 are far superior to what you had for 2007, did you change any of the parameters your model uses after the poor year that 2007 was?
- Q: I get different numbers when I check your posted annual results against historical prices, how do you calculate year-to-date and other annualized performance data?
- Q: What is the difference between total return and cumulative return?
- Q: What is TimerTrac?
- TRADING & STRATEGY
- Q: Are the Rydex and Direxion funds you show on your website the only vehicles available to trade your signals?
- Q: Do you utilize a “stop-loss” strategy to prevent significant losses?
- Q: Do you ever issue a “Cash” signal?
- Q: Would your signals be appropriate for trading other index tracking funds (i.e. S&P 500, Russel 2000, Dow Jones Industrial Average, etc.)?
- Q: How soon after a signal is issued should I place my order?
- Q: Do you encourage subscribers to take profits from time to time?
- Q: Would I be able to trade your signals with my IRA or 401-K?
- Q: I am putting _____ dollars per month into my brokerage/401-K/retirement account each month, when is it a good time to add this money to my current position?
- Q: Why do you favor mutual funds over ETFs for trading your signals?
- Q: Why does it take an extra day to trade after a signal is issued?
- Q: What are the added risks associated with trading leveraged funds?
- Q: Which brokers will allow me to trade the Rydex and/or Direxion funds that you use?
- TIMINGLEADER.COM SERVICES QUESTIONS
- Q: How are new signals transmitted to subscribers?
- Q: When are your signals issued?
- Q: You refer to your model as “mechanical” and “emotionless,” why then do you comment in detail about market moving news and upcoming events in your Weekly Updates?
- Q: How was TimingLeader.com affected by the SEC Short-Sale ban in September/October 2008?
- Q: Why should I use TimingLeader.com over the many other market timing services available?
- Q: Why is there no side-by-side comparison of TImingLeader.com and any of your competitors?
- Q: How long has TimingLeader.com been in business?
- Q: What is the background of the TimingLeader.com founders?
- WEBSITE AND TECHNICAL SUPPORT QUESTIONS
- Q: I have typed in my user name and password but I can’t login to the site.
- A: This goes without saying, but please ensure that you are typing in your user name and password EXACTLY the way you did when you signed up. Passwords are CASE SENSITIVE; a common problem is accidently hitting the CAPS LOCK key when typing.
- If you have recently changed your password, and are having problems logging in, try performing the following steps:
- -Delete all cookies
- -Clear internet history
- -Close ALL browsers
- -Re-open your browser and attempt to login again
- If this still doesn’t solve your problem, email our tech support staff (support@timingleader.com), and we will reset your password and test your account.
- Q: How do I change my user name, password, or other personal information?
- A: You can access your personal account information by clicking on the “My Account” link at the top of the "Members Page". This will take you to your personal information portal, from here you can change the following:
- -Name
- -Address
- -Email address
- -User name
- -Password
- -Credit card information
- -Subscription type
- Q: I do not seem to be getting any of your emails, what could the problem be?
- Q: Is your website secure?
- Q: I have typed in my user name and password but I can’t login to the site.
- GENERAL MARKET TIMING QUESTIONS
